Question 1

How is my data secured?

Accepted Answer

We use bank-grade encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Your content is isolated in your own Supabase project environment.

Question 2

Can I customize the look and feel?

Accepted Answer

Yes. You can fully customize the widget colors, launcher icon, welcome messages, and suggested prompts to match your brand guidelines.

Question 3

What happens if the AI doesn't know the answer?

Accepted Answer

The AI will honestly state it doesn't know and can be configured to suggest contacting human support or searching specific help articles.

Question 4

Do you offer higher-volume plans?

Accepted Answer

Yes. If you expect lots of conversations, reach out and we'll help you choose a plan that fits your business.